|Deposit and Cancellation Information
|Distinction Christchurch Hotel reserves the right to cancel or postpone accommodation bookings if and when required by the New Zealand Government to act as a managed isolation facility, whilst NZ's international borders remain closed. Distinction Christchurch will endeavour to provide as much notice as possible should this occur. Assistance will be offered to re-book with an alternative accommodation provider of a similar level.
Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment is processed through the secure Windcave payment system. The name that will appear on your statement will be Distinction CHC. Any credit card details stored for payments are done so on the Windcave system. No credit card information is stored by us and Windcave protects personal information – at a minimum – to the Payment Card Industry Data Security Standards (“PCI-DSS”).
All rates are in NZ dollars and are on a per night basis including GST. Distinction Hotels will not reimburse adverse fluctuations due to foreign exchange.
A credit card, debit card or cash deposit are required at check-in for incidental charges.
BEST AVAILABLE RATES & STAY & SAVE RATES
No refunds are permitted on accommodation bookings. In the case where cancellation or amendment of a booking is required, the full quoted amount of the reservation will be charged. Guests requiring alternative accommodation dates will need to rebook, no amendments/transfers permitted. A maximum of 2 rooms can be booked on Stay & Save rates. Please note these Stay & Save rates are not valid for events & conferences.
FLEXI FREE CANCELLATION RATES
No fee to amend your booking (subject to availability). Amendments & cancellations on bookings will be accepted up to 24 hours prior to arrival with no charges. In the case of a no show or a cancellation inside 24 hours, one night’s accommodation will incur and be charged.
BED & BREAKFAST RATES & PACKAGE RATES
Cancellations will be accepted up to 24 hours prior to the day of arrival with no charge, in the case of a no show or cancellation inside the 24 hours one night’s accommodation will be charged. Unused package components are non refundable.
CHECK IN / CHECK OUT POLICY
Check in time is 3pm at Distinction Christchurch Hotel, 14 Cathedral Square, Christchurch. If earlier check in time is required please request this at the time of booking.
Check out time is before 11am. If a late checkout is required please request from Reception when you check in at hotel. Early check-ins and late checkout’s are not guaranteed and are at the discretion of Management / Reception Staff.
One child 12 years and under stay free when using existing bedding. Extra children will be charged at the extra person rate.
Secure valet parking is available to Distinction Christchurch Hotel guests at a cost of $25 per day. Limited spaces available and are subject to availability. Reserve your parking prior to arrival to avoid disappointment. Email us your request please.
Restrictions on vehicles:
Height – 2 metres
Width – 2 metres
Length – 5 metres
Should your vehicle exceed these dimensions we recommend the below alternative parking locations:
• Christchurch City Council parking: Open plan parking lot located next to Cathedral Junction - $2.00 per hour
• Wilsons Parking: Pay by the hour, some day/night rates depending on what car park.
• Latimer Square: Parking is free but subject to parks being available. Suitable for large vehicles and vans.
• Hereford Carpark Building: Not suitable for campervans or large vehicles however is secure and pay by the hour
HOTEL GYM CLOSURE
Please note that our Hotel Gym at Distinction Christchurch is closed until further notice, in line with NZ Government recommendations to constrain the spread of COVID-19.